We ship our items as soon as possible, but this might not always be on the same day as you place your order. In general, please add 2-3 business days to allow us to process your order.
You should receive and email from us confirming you placed your order. If you don't receive that email, please check you spam folder and see if you can find it there. This is important because you might not receive any further communication in regards to the shipping of your oder.
Noktillu does ship to most countries with a few exceptions. Please note that you, the buyer are responsible for any VAT, tariff, duty or taxes, handling fees, custom clearance charges, etc, required by our country for importing consumer goods.
Our website is set up with shipping zones for where you want to ship your products, you can choose the methods you'll use to get your order and range of delivery speeds and costs at checkout.
- Orders only ship on business days
- All orders require an address
- Orders cannot be shipped to P.O. boxes
- Not all shipping methods are available
We hope you love what you ordered and are happy with the results. If you are not happy and something is not the way you expected, we love to hear form you and see what we can do to help.
We will give you a refund within 30 days of your purchase depending on your feedback of or send you another product in exchange. Returned items must be unworn or still in the original packaging.
We cannot guarantee or cover any returns on damage that is caused by improper care, cleaning, non-standard usage, or natural and inevitable wear or aging.
Please contact us and let us know in detail why you like to return our product.